Medical Receptionist

CenterWell•Stuart, FL

1d•$38,000 - $45,800•Onsite

About The Position

The Medical Receptionist serves as the welcoming face of the healthcare facility, helping patients feel valued from the moment they arrive. This onsite, patient-facing role manages front desk operations, supports clinical staff, and contributes to a smooth, compassionate environment. The position is based at Conviva Senior Primary Care in Stuart, Florida, and reports to the Center Administrator. The receptionist greets patients and visitors in person and by phone; schedules and confirms appointments; maintains patient records and accounts; collects copays when needed; handles inquiries; and helps keep the reception area and supplies organized. The role is part of the company's Tuberculosis (TB) screening program, and screening is required upon hire. Work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., for 40 scheduled hours per week. The posted annual base-pay range is $38,000–$45,800. The role is eligible for a bonus incentive plan. Humana benefits include medical, dental and vision coverage, a 401(k) retirement savings plan, paid time off and holidays, paid parental and caregiver leave, short- and long-term disability, life insurance, and other benefits.

Requirements

High school diploma or GED.
At least one year of experience; healthcare customer service experience is sought, while backgrounds in retail, hospitality, or call centers are also considered.
Ability to convey information and maintain a positive tone during calls.
Experience coordinating tasks, resources, and schedules to ensure efficient workflow.
Experience using MS Office tools for reporting, data analysis, and workflow optimization.
Experience improving patient care and experience.
Must complete TB screening upon hire.

Nice To Haves

Bilingual in English and Spanish.
Experience with a value-based care model.
Prior experience in a medical office setting.
Knowledge of medical terminology.
Experience with ERM Athena.

Responsibilities

Greet patients and visitors warmly in person and over the phone, creating a welcoming and professional atmosphere.
Schedule and confirm patient appointments, manage calendars, and collaborate with medical staff to support efficient patient flow.
Maintain accurate and confidential patient records using EMR and CRM systems.
Update patient accounts and collect copays when needed.
Handle incoming calls, respond to inquiries, and provide general information with empathy.
Keep the reception area clean, stocked, and organized.
Assist with supply orders, inventory management, and courier coordination.