Medical Receptionist
About The Position
Golden State Dermatology is a rapidly expanding physician-led and owned dermatology group with over 37 locations across California. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery. As a Medical Receptionist in Carmel, you will handle both front and back office duties, playing a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients. Your responsibilities will include warmly welcoming patients, assisting with check-in and check-out, verifying insurance coverage and eligibility, handling phone inquiries, and maintaining patient records. You will also manage the appointment schedule by auditing for future appointments, confirming attendance, and collecting necessary information beforehand. In cases of schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, prioritizing the filling of soonest available appointments for providers with open slots. Additionally, you will provide product education to patients and staff and sell skincare products. This role requires significant multitasking and task management to ensure all responsibilities are completed promptly. The Practice Manager may assign additional duties as needed. Above all, you will strive to provide exceptional service, making patients feel welcome, comfortable, and well-cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.
Requirements
- Ability to multitask and manage tasks efficiently
- Attention to detail
- Compassionate approach
- Dedication to patient satisfaction
Nice To Haves
- Customer service skills or a patient-centered mindset
- Previous Dermatology, healthcare, or aesthetics experience
- Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
- Experience with EClinicalWorks, EMA, or other EMR software
Responsibilities
- Warmly welcoming patients
- Assisting with check-in and check-out procedures
- Verifying patients' insurance coverage and eligibility
- Handling phone inquiries
- Maintaining patient records
- Managing the appointment schedule, including auditing for future appointments, confirming attendance, and collecting necessary information before the appointment
- Contacting patients on waiting lists or with future appointments to offer earlier slots to fill schedule openings
- Providing product education to patients and staff
- Selling skincare products
- Multitasking and task management to ensure all responsibilities are completed promptly
- Performing additional job duties as assigned by the Practice Manager
Benefits
- 40% off products and procedures
- Ability to participate in free annual injectable events
- Comprehensive medical, dental, and vision benefits
- Company paid short and long-term disability
- Company paid life insurance
- Safe Harbor 401K match up to 4%
- Flex spending accounts
- Commuter benefits
- Employee Assistance Program (EAP) counseling
- Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
- Up to 20 Days of accrued PTO
- 9 Paid Holidays (if working over 20 hours in a pay period)
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
