Medical Receptionist

One Medical•Washington, DC

13h•Onsite

About The Position

One Medical is a primary care solution that provides in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health. Since joining Amazon in February 2023, One Medical has continued to grow its healthcare services and team. The Medical Receptionist, internally known as a Member Support Specialist, serves as an in-office ambassador for patients and helps remove barriers to care. The role is responsible for creating an exceptional patient experience, maintaining the appearance and feel of the office lobby, receiving patient feedback, and providing other support requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for strong service orientation, communication, empathy, problem-solving, adaptability, and collaboration. This is a full-time, 40-hour-per-week, in-person role at the Union Station office in Washington, DC. Eight-hour shifts generally fall between Monday and Friday, 7:00 a.m. and 7:00 p.m. The base pay is $21.50 per hour. The work is mostly sedentary and may involve brief periods of walking or standing.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action to address challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use C-I-CARE in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
Contribute to team development by participating in rounding, team huddles, and problem-solving, and by supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential services for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit towards emergency childcare.
Company-paid maternity and paternity leave.
Basic life insurance paid by One Medical.
Short-term and long-term disability insurance paid by One Medical.