Medical Receptionist - Urgent Care

HealthPartners•Saint Louis, MN

4d•Onsite

About The Position

Park Nicollet is looking to hire a Medical Receptionist to join our Urgent Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: Call Center: If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department. Front Desk: The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties. Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care. Department Overview: We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. Our clinicians consider our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. We are located near several restaurants. Our team is friendly, energetic engaged and we love to have fun!!

Requirements

6 months related experience
Accurate computer/keyboarding skills required.
Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Nice To Haves

Strong verbal and written communication
Human relations sensitivity and customer service skills
Listening and telephone etiquette skills
Medical terminology knowledge desirable
Comfort in asking patients for copays and race collection.
Ability to promote and maintain good patient relations and patient confidentiality.
Ability to work in a fast-paced and structured environment.
Ability to sit for long periods of time.

Responsibilities

Handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours.
Meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.
Greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
Provide support to the department/site ensuring quality service through timely and courteous assistance.
Provide service support to patients who request our care.