Medical Receptionist

Spero Health, INC. • Louisville, KY

6h • Onsite

About The Position

Spero Health is seeking a Medical Receptionist for its East Gray Street location in Louisville, Kentucky. The role supports Spero Health’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by contributing to an integrated care team serving patients receiving counseling, case management, and medically assisted treatment. The organization emphasizes treating the whole person to achieve better outcomes.

The Medical Receptionist provides compassionate customer service and supports patient intake, scheduling, insurance and financial processes, documentation, office upkeep, and phone communications. The role also includes medication destruction and logging, participation in team huddles, and cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Requirements

• High school diploma required.
• At least one year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• One to three years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide customer service, compassion, and empathy to patients.
• Handle patient arrivals and confirm or update demographic and insurance details at each visit.
• Schedule provider appointments and make accurate, timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and clearly communicate patient financial responsibilities.
• Distribute and verify required patient forms and handbooks, and scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Discuss and clarify patient financial responsibilities and insurance status.
• Maintain a professional office environment through general upkeep and organization.
• Handle inbound and outbound calls, including appointment reminders and patient re-engagement efforts, with excellent phone etiquette.
• Perform medication destruction and logging tasks.
• Participate in daily huddles and team meetings.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Benefits

• Medical coverage, dental coverage, and a Health Savings Account.
• Vision, life, and disability insurance, described as 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Clinicians at the organization may access federal student loan repayment assistance through the STAR Loan Repayment Program.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED