Medical Receptionist

Piedmont HealthCare PA • Mooresville, NC

4h • Onsite

About The Position

The Medical Receptionist is responsible for greeting customers, answering telephones, taking telephone messages, making appointments and registrations, calling patients to remind them of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, and communicating with departments. The role also involves maintaining HIPAA compliance, attending staff meetings, and performing other necessary responsibilities.

Requirements

• High school diploma or GED.
• Minimum of one-year experience in a customer service setting.
• At least six months of receptionist experience in a health care setting.
• Knowledge of reception tasks, clinic policies/procedures, and paperwork.
• Knowledge of how to use office equipment including phone and computer.
• Knowledge of customer service concepts and techniques.
• Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
• Skill in customer service principles by creating a pleasant waiting room atmosphere.
• Ability to communicate clearly in person and on the phone.
• Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
• Ability to organize and prioritize tasks effectively.
• Ability to read, understand, and follow oral and written instructions.
• Ability to file correctly by alphabetic or numeric systems.

Nice To Haves

• 50 wpm typing skill preferred.

Responsibilities

• Greets customers in a polite, prompt, and helpful manner, providing necessary instructions/directions and informing the appropriate department/person of their arrival.
• Receives visitors and drug representatives and notifies the appropriate person.
• Completes necessary paperwork, such as encounter forms, and uses the computer system to generate information necessary for billing.
• Updates patient information, collects co-pays, provides necessary forms needing completion, and obtains signatures as necessary.
• Maintains a clean and orderly waiting area and reading materials.
• Answers the phone in a pleasant manner and deals with customer needs expeditiously.
• Assists with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
• Counts cash drawer daily and goes to the bank as necessary.
• Opens and closes the office at the appointed time.
• Collects, sorts, distributes, and prepares mail as assigned.
• Keys in charges and makes any necessary edits as assigned.
• Checks and maintains office supply inventory as assigned.
• Prepares prescriptions to pharmacies as assigned.
• Maintains HIPAA compliance at all times.
• Attends office staff meetings, records minutes, and maintains them in a file accessible to all staff.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED