Medical Receptionist - Adult Medicine - Walk-In Clinic - Springfield

Trinity Health•Springfield, MA

6d•Onsite

About The Position

This is a full-time Medical Receptionist position at an Adult Medicine, Walk-In Clinic located at 325 Bicentennial Hwy. The role involves providing essential front office support in a busy practice, ensuring a smooth and professional patient experience. The ideal candidate is detail-oriented, organized, comfortable multitasking in a fast-paced, team-based environment, and has a strong focus on customer service and efficiency.

Requirements

High school diploma or equivalent.
Excellent keyboard skills.
Proficiency in a Windows-based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.

Responsibilities

Provide essential front office support in a busy Orthopedics practice.
Manage appointment scheduling.
Handle patient check-in/check-out.
Verify insurance.
Collect copays.
Coordinate referrals.
Support the clinical team with chart preparation.
Handle incoming calls and documentation.
Greet and communicate with patients via phone or in person in a courteous and professional manner.
Answer telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Process calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedule patient appointments based on department protocols to maximize provider productivity.