Medical Receptionist

Townsen Memorial Hospital•The Woodlands, TX

About The Position

The Medical Receptionist greets patients, schedules appointments, performs clerical duties, and provides medical procedural support. The role involves answering inquiries and providing information to patients, visitors, the general public, and other interested parties about the organization and the locations of its departments, offices, and employees. The receptionist supports patient flow and medical staff while maintaining accurate records, protecting patient privacy, and keeping the reception area organized.

Requirements

High school diploma or GED.
One year of experience in a medical office setting.
Basic Life Support (BLS) certification, or ability to obtain it within 30 days of hire.
Exceptional customer service and professional telephone etiquette.
Knowledge of administrative, clerical, and office procedures and terminology.
Knowledge of word processing and file and records management systems.
Computer proficiency, including Microsoft Outlook, Excel, and Word.
Strong attention to detail and thoroughness in completing work tasks.
Ability to maintain composure, control emotions, and avoid aggressive behavior.
Ability to remain efficient in high-stress situations, accept criticism, and remain calm during interactions.
Flexibility and openness to change and variety in the workplace.
Ability to work independently with little or no supervision.
Ability to maintain organized systems that support timely patient flow.
Strong patient interaction, organizational, multitasking, and task-oriented skills.
Ability to complete additional educational requirements by assigned due dates.

Responsibilities

Greet patients as they arrive and provide appropriate information.
Sign in and process vendors and visitors according to facility policy.
Assist patients with required forms and documentation, ensuring they are complete and accurate.
Update patient information and demographics in databases, logs, and the EMR system.
Maintain patient accounts by obtaining, recording, and updating personal and financial information in e-clinical.
Record and collect patient charges and update financial information.
Move patients through appointments as scheduled and notify providers of patient arrivals.
Answer telephone calls, assist with inquiries, and direct calls and messages to appropriate medical office staff.
Respond to information requests, including sending faxes and emails.
Maintain appointment calendars and schedule or reschedule patient appointments.
Support medical staff by completing administrative requirements.
Call patients to remind them of appointments.
Keep patients’ families informed of patient status.
Manage filing and record-keeping activities.
Create and label patient charts and obtain necessary documents for each chart.
Keep the reception area neat, clean, and well maintained.
Follow safety rules, report accidents promptly, correct minor safety hazards, and communicate identified workplace hazards to peers and management.
Follow business conduct standards and protect patient and family privacy rights.
Maintain confidentiality of patient records in accordance with policy, procedure, and HIPAA requirements.
Report statistics as required.
Coordinate mail flow into and out of the office.
Maintain supplies of forms and office supplies.
Perform other related duties as assigned.