Medical Receptionist

Mercyhealth•Woodstock, IL

20h

About The Position

The Medical Receptionist performs clerical, patient scheduling, and registration duties in a healthcare setting. The role answers and routes phone calls and Epic messages, assists visitors, maintains office supplies and equipment, and prepares documents as needed. It schedules patient appointments and completes patient check-in and electronic medical record registration in Epic, including maintaining demographics and insurance information, collecting required documents, reviewing alerts, and processing payments. The position also assists patients with MyChart, prepares daily routes, reviews work queues and appointment changes, and safeguards patient privacy and confidentiality. The receptionist may work flexible hours or overtime during peak periods and may be assigned to alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Basic keyboard skills and knowledge of medical terminology preferred.
Good interpersonal and written communication skills.
Understand and demonstrate Critical Moments of Service techniques and standards.
Basic knowledge of Epic preferred.
Some independent judgment is required, with alternatives limited by standard practices or procedures.
May be required to work flexible hours and overtime during peak hours.

Nice To Haves

Previous medical reception or reception experience.
Basic knowledge of keyboard skills and medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming calls, determine callers’ needs, route calls and Epic messages, and retrieve and forward voicemail messages.
Provide callers with information about the organization, physicians, services, addresses, and directions.
Welcome visitors, determine the nature of their business, announce them to appropriate personnel, and monitor visitor access and issue passes when required.
Receive, sort, and route mail and maintain and route publications.
Order, receive, and maintain office supplies; assist users with fax machines; send, retrieve, and route faxes.
Prepare fax cover sheets, memos, correspondence, reports, and other documents as needed; perform other clerical duties.
Schedule patient appointments and complete patient registration and check-in processes in Epic.
Load, verify, and update patient demographic information and scan, load, and verify insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post co-payments and other self-pay obligations in Epic, provide self-pay estimates when appropriate, and perform online payment posting and cashiering functions.
Process payments and deposits according to the Cash Handling Policy; complete daily closing reports, balance the individual cash drawer, and count and record petty cash daily.
Assist patients with MyChart signup and activation, and respond to and close MyChart messages in a timely manner.
Protect patient privacy and confidentiality in accordance with MHS policies.
Prepare routes for upcoming appointments and frontline registration; review daily work queues and correct identified registration errors.
Use Epic waitlists according to provider preferences and review and update the day’s no-shows and cancellations.
Maintain clean, well-kept reception and lobby areas.
Perform other duties as assigned and work at alternate locations when required.