Medical Receptionist - Lung Screening Program

Trinity Health•Springfield, MA

7d•Onsite

About The Position

We're Hiring a Medical Receptionist for our Lung Screening Program. This role is ideal for someone who thrives in a fast-paced, high-energy environment and wants to make a meaningful difference for patients. If you enjoy supporting others, staying organized, and working as part of a collaborative, patient-focused team, this position is for you. In this role, you will be responsible for accurate patient registration, co-pay collection, and appointment scheduling. You will also provide clerical support and assistance to both internal team members and external customers, helping to ensure smooth and efficient daily office operations.

Requirements

High school diploma or equivalent
Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred.

Nice To Haves

Opportunity to participate in Community Outreach Programs
Patient Intakes w/minimal front-facing contact
Some Flexibility with shift hours, if approved
Occasional coverage if needed, in Thoracic surgery

Responsibilities

Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.
Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.
Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.
Schedules patient appointments based on department protocols in order to maximize provider productivity.
Accurate patient registration.
Co-pay collection.
Appointment scheduling.
Provide clerical support and assistance to both internal team members and external customers.