R-60383 Medical Receptionist (VCH ICU) - Nights

Vanderbilt University Medical Center•Clarksville, TN

19d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a full-time Medical Receptionist for the night shift at the Vanderbilt Clarksville Hospital location within the VCH Intensive Care Unit (ICU). This role involves coordinating nursing station activities, performing clerical and reception duties, requisitioning supplies and equipment, and facilitating communication between patients, visitors, and staff. VUMC is committed to advancing health and wellness through patient care, education, and research, fostering an environment where employees are valued, and their expertise is challenged. The organization emphasizes a culture of collaboration, continuous learning, and a sense of purpose.

Requirements

Relevant Work Experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.
High School Diploma or GED

Responsibilities

Coordinates nursing station activities.
Performs clerical and reception duties.
Requisitions supplies, equipment, and services as directed.
Coordinates communications between customers and staff.
Follows hospital policy and procedures.
Processes orders according to guidelines and follows computer downtime procedures.
Enters and updates information in the computer system to ensure accuracy and retrieves data.
Maintains unit logs, makes follow-up appointments, and performs discharge-related clerical tasks.
Responds to patient call systems and requests, providing clear information to families, visitors, and staff.
Utilizes various communication tools including telephone, patient call system, beeper/paging system, fax/copy machine, scanner, unit-specific monitoring devices, and pneumatic tube system.
Orders, maintains, and uses supplies in a cost-effective manner.
Performs tasks that are typically routine and may impact team performance with occasional guidance.
Utilizes some discretion and research to solve routine problems.
Applies knowledge of standards, established processes, and procedures relevant to the job.
Provides guidance to entry-level co-workers.
Continuously improves own skills by identifying development opportunities.
Seeks to understand colleagues' priorities, working styles, and develops relationships across areas.
Openly shares information with others and communicates in a clear and courteous manner.
Invests time to understand the problems and needs of others and how to provide excellent service.
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Listens carefully to understand issues and provides accurate information and support.
Checks work quality before delivery and asks relevant questions to meet quality standards.
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions.
Takes responsibility for completing assigned activities and thinks beyond standard approaches.
Displays understanding of how personal actions impact departmental resources.
Uses accurate information and good decision-making to achieve results on time and without error.
Willingly proposes/accepts ideas or initiatives that impact day-to-day operations by offering suggestions.
Absorbs new technology quickly and understands when to utilize appropriate tools and procedures.
Embraces changes by keeping an open mind and incorporating change instructions.