Medical Receptionist

DHVAJ•Jeffersonville, IN

24d•$16 - $18•Onsite

About The Position

GetWell HealthSystems is seeking a professional, organized, and patient-focused Medical Receptionist to join our healthcare team in Jeffersonville, Indiana. The Medical Receptionist will serve as the first point of contact for patients and visitors while supporting the day-to-day administrative operations of the medical office. The ideal candidate will provide exceptional customer service, maintain accurate patient information, and help ensure a smooth and welcoming experience for every patient.

Requirements

High school diploma or GED required.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong attention to detail and organizational abilities.
Ability to multitask and work effectively in a fast-paced healthcare environment.
Basic computer proficiency, including Microsoft Office and electronic healthcare systems.
Ability to handle confidential and sensitive patient information professionally.
Reliable, punctual, and professional with a positive attitude.

Nice To Haves

Previous medical receptionist, healthcare, front-desk, or customer service experience preferred.
Experience working in a medical office or healthcare environment is a plus.
Knowledge of medical terminology and insurance verification preferred.
Experience with EMR/EHR systems preferred.

Responsibilities

Greet patients and visitors in a friendly, professional, and compassionate manner.
Check patients in and out and ensure all required information is completed accurately.
Answer incoming phone calls, respond to general inquiries, and route calls to the appropriate department or provider.
Schedule, confirm, reschedule, and cancel patient appointments.
Verify patient demographics, insurance information, and eligibility.
Assist patients with registration, intake forms, and general administrative questions.
Maintain accurate patient records in the electronic medical record (EMR/EHR) system.
Collect co-pays, payments, and other patient balances when applicable.
Process referrals, medical records requests, faxes, messages, and other office documentation.
Coordinate communication between patients, providers, nurses, and other clinical staff.
Maintain patient confidentiality and comply with HIPAA and organizational policies.
Monitor patient flow and communicate delays or scheduling concerns appropriately.
Maintain a clean, organized, and professional front-desk and waiting-area environment.
Provide compassionate assistance to patients who may have questions or concerns.
Complete daily administrative and clerical tasks accurately and on time.
Support providers and clinical staff with front-office coordination as needed.
Participate in staff meetings, training, and process-improvement activities.
Perform other duties as assigned.