Receptionist, Medical

Southeastern Michigan Health Association•Wayne, MI

4h•$16 - $20•Onsite

About The Position

The Medical Receptionist at SEMHA’s Wayne County Healthy Communities clinic facilitates administrative duties related to coordinating patient and physician schedules, bookkeeping, file management, and office organization. The role involves significant multitasking while providing patients with attentive, personalized service. The position is full-time and non-exempt, and is grant funded, contingent on continued funding support.

Requirements

High school diploma or equivalent.
Excellent written and verbal communication skills.
Basic understanding of medical terminology.
Basic understanding of patient charges and insurance information.
Ability to answer calls promptly and handle multiple phone lines.
Ability to communicate calmly with angry patients and defuse tense situations.
Ability to work with providers and clinical staff to coordinate patient care.
Valid driver's license and reliable transportation.
Ability to maintain records, reports, and deadlines and operate office machines and equipment.

Nice To Haves

Medical Assistant Certificate preferred.

Responsibilities

Welcome patients and visitors in person and by telephone, answering or referring inquiries.
Schedule appointments promptly to support patient satisfaction, provider time, and treatment-room utilization.
Call patients with appointment reminders and help them schedule testing for off-site services.
Provide patients with intake and new-patient forms, office policies, and legally required documents.
Anticipate and address patient anxieties, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patient personal and financial information and maintain patient accounts.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Notify medical assistants and other clinical staff when important shipments, such as vaccines, arrive.
Protect patient rights by maintaining the confidentiality of personal and financial information.
Follow office policies and procedures, report needed changes, and contribute to team efforts by completing related tasks.
Maintain records, reports, and deadlines, and know how to operate office machines and equipment.
Coordinate patient care with providers and clinical staff.
Answer phone calls promptly and manage multiple phone lines.
Respond calmly to angry patients and help defuse tense situations.