Medical Receptionist

ConvenientMD • Auburn, ME

2h • Onsite

About The Position

ConvenientMD is hiring a Medical Receptionist to serve as the first point of contact for patients and visitors at its clinics. Working alongside the clinical team, this role greets patients, completes registrations, updates patient records, collects payments, and helps ensure patients with and without reservations are seen in a timely manner. The position may suit someone beginning a career in customer service or healthcare, or someone seeking to contribute to a growing medical company.

The Medical Receptionist supports patient interactions, clinic coordination, front desk operations, and the use of ConvenientMD technology and services. The role requires working 12-hour shifts, including nights, weekends, and holidays, and may require travel to other clinics and off-site training within a one-hour commute of the primary clinic. Full-time, part-time, and per-diem schedules are described in the posting.

ConvenientMD describes its workplace as collaborative and supportive of professional growth. Benefits and offerings listed include urgent care services at no cost to team members and their families, health, dental, and vision coverage, company-paid short-term disability, optional pet insurance, a 401(k) match after one year, access to primary care depending on location, reduced tuition through an educational alliance, and discounts on services and products.

Requirements

• High school diploma or GED.
• Ability to work 12-hour shifts. Full-time schedule: three shifts per week and at least four Saturday or Sunday shifts per month. Part-time schedule: two shifts per week and at least two Saturday or Sunday shifts per month. Per-diem schedule: four shifts per month, ideally one shift each week.
• Flexibility to work nights, weekends, and holidays.
• When needed, ability to work at a minimum of three other ConvenientMD locations within a one-hour travel distance of the primary clinic.
• Ability to travel for training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally with colleagues and patients.
• Strong attention to detail and organizational skills, including the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach, with the ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Ability to collaborate as part of a team and work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply relevant laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and other programs used for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly and professional manner, and respond to inquiries in person and over the phone.
• Register patients efficiently, complete required forms accurately, and update new and existing patient records.
• Handle insurance and billing inquiries by providing clear information to patients.
• Assist ill or distraught patients as needed using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely patient payments.
• Collaborate with the healthcare team to support patient flow and efficient clinic operations.
• Manage online reservations and walk-in registration to support patient satisfaction and provider schedules.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Navigate multiple software systems and follow protocols established by occupational health partners in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Keep the reception area organized and tidy.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Become familiar with ConvenientMD services and their associated costs.
• Use reservation scheduling and electronic medical record software.
• Work 12-hour shifts according to the applicable full-time, part-time, or per-diem schedule, including the stated weekend shift requirements.
• Maintain flexibility to work nights, weekends, and holidays.
• When needed, work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Travel to training shifts outside the primary clinic within a one-hour commute.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Reduced tuition rates for team members and their families through an educational alliance with Purdue University Global.
• Employer rewards and discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED