Medical Receptionist - Urgent Care

OnPoint Medical Group • Highlands Ranch, CO

1d • Onsite

About The Position

OnPoint Medical Group is seeking an outstanding Medical Receptionist to join their OnPoint Urgent Care team. OnPoint Medical Group is a physician-led network committed to expanding access to quality healthcare through a comprehensive menu of medical services. The Medical Receptionist is responsible for greeting patients, activating patient files, and moving patients through a pre-determined protocol on a walk-in basis at an OnPoint Medical Group Urgent Care clinic.

Requirements

• High School Diploma or High School Equivalency
• Strong computer skills required
• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to make decisions based more on fact than feeling
• Ability to exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness
• Ability to establish and maintain effective working relationships with patients, their families and staff members

Nice To Haves

• Current CPR card
• 1-2 years of experience in a business office or clinical environment
• Bilingual
• EMR experience preferred

Responsibilities

• Responsible for greeting incoming patients in a friendly and professional manner and completing the check in procedures by following the established guidelines.
• Responsible for all answering incoming calls in a friendly and professional manner and routing to the appropriate party.
• Completes administrative duties that ensure the patient’s visit is smooth, billing can be processed in a timely manner, and front office remains clutter free and organized. This includes collecting co-pays, deductibles, coinsurance and collecting on balances.
• Responsible for scanning all paperwork and balancing TOS (Time of Service) collections by the end of the business day.
• Attend meetings and/or trainings as requested. In person and online training will be required.
• Follows all OSHA, HIPAA standards, policies and procedures.
• Performs duties to achieve or exceed established service standards.
• Punctual and regular attendance is an essential responsibility at OMG.
• Ability to follow instructions and respond to management direction.
• Ability to work in a group but complete assigned tasks individually.
• Provide customer service in accordance to clinic mission.
• Demonstrate ability to be courteous and respectful when interacting with patients and family members.
• Maintain patient confidentiality in accordance to policy and procedure and HIPAA requirements.
• Enact proper chain of command for patient complaints.
• Ability to effectively present information and respond to questions from groups of managers, patients, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Make decisions based more on fact than feeling.
• Exhibit behavior which emphasizes compassion, quality, loyalty and conscientiousness.
• Ability to establish and maintain effective working relationships with patients, their families and staff members.

Benefits

• Health insurance plan options for you and your dependents
• Dental, and Vision, for you and your qualified dependents
• Company Paid life insurance
• Voluntary options for short-term disability, and long-term disability coverage
• AFLAC Plans
• FSA options
• Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
• Paid Time-Off earned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees