Medical Receptionist - PCICU (Days)

Vanderbilt University Medical Center•Nashville, TN

17h•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Medical Receptionist for the PCICU (Pediatric Cardiac Intensive Care Unit) who will support the delivery of patient care by providing clerical and receptionist services. This role involves interacting with patients, families, visitors, staff, physicians, and other departments. The Medical Receptionist will facilitate efficient workflow, support technology use, and foster effective communication within the unit. VUMC is committed to an environment where everyone can thrive, values uniqueness, and aims to advance health and wellness through patient care, education, and research.

Requirements

High School Diploma or GED
Less than 1 year of relevant work experience
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette, and competencies necessary for successful telephone communication with customers.

Nice To Haves

Provides guidance to entry-level co-workers.

Responsibilities

Processes orders according to guidelines and follows computer downtime procedures.
Enters and updates information in the computer system to ensure current data and retrieves information accurately.
Maintains the unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
Responds to the patient call system and patient requests, providing clear and current information to families, visitors, and staff.
Utilizes telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, and the pneumatic tube system to facilitate the flow of communication, equipment, and supplies.
Orders, maintains, and uses supplies in a cost-effective manner.
Performs additional duties as assigned.