Medical Receptionist, UofL Health Physicians Offices
About The Position
The medical receptionist is responsible for answering incoming calls, scheduling appointments, updating patient demographics, maintaining a bump list, scheduling for each division, paging MDs with hospital consults, and obtaining medical records when possible. The receptionist will work closely with medical staff to ensure all patients are provided with quality care. This role involves welcoming patients and visitors, utilizing the Centricity Business Practice Management System for registration, filing and retrieving patient records, making appointment reminder calls, scanning and filing administrative and medical information, and maintaining necessary forms and office supplies. The position requires participation in staff and educational meetings, adherence to policies and procedures, and contributing to team efforts for excellent patient care and service. Additionally, the role emphasizes responding to customer needs with care, courtesy, and respect, providing prompt service, attentive listening, and clear communication. Effective and supportive interaction with diverse individuals, respecting patient privacy and dignity, and maintaining HIPAA compliance are also key aspects of the job.
Requirements
- Answering incoming calls
- Scheduling appointments
- Updating patient demographics
- Maintaining bump list
- Scheduling for each division
- Paging MDs with hospital consults
- Obtaining medical records
- Welcoming patients and visitors
- Utilizing Centricity Business Practice Management System
- Registering patients according to standard procedures
- Filing and retrieving patient records
- Scheduling appointments for patients
- Scanning and filing administrative and medical information
- Making appointment reminder calls
- Maintaining forms and office supplies
- Participating in staff and educational meetings
- Following policies and procedures
- Reporting needed changes
- Responding to customer needs
- Providing prompt service
- Listening attentively to customers
- Communicating with courtesy, clarity and care
- Communicating pertinent clinical/work status information
- Interacting effectively and in a supportive manner with persons of all backgrounds
- Respecting and maintaining privacy and dignity of patients
- Assuring patient confidentiality at all times
- Providing efficient and professional telephone services
- Maintaining compliance with all company policies, procedures and standards of conduct
- Complying with HIPAA privacy and security requirements
Responsibilities
- Answers incoming calls
- Schedules appointments
- Updates patient demographics
- Maintains bump list
- Schedules for each division
- Pages MDs with hospital consults
- Obtains medical records
- Welcomes patients and visitors
- Utilizes Centricity Business Practice Management System for registration
- Files and retrieves patient records
- Makes appointment reminder calls
- Scans and files administrative and medical information
- Maintains forms and office supplies
- Participates in staff and educational meetings
- Maintains operations by following policies and procedures
- Responds to customer needs with care, courtesy, and respect
- Provides prompt service
- Listens attentively to customers
- Communicates pertinent clinical/work status information
- Interacts effectively and in a supportive manner with persons of all backgrounds
- Respects and maintains privacy and dignity of patients
- Assures patient confidentiality at all times
- Provides efficient and professional telephone services
- Maintains compliance with all company policies, procedures and standards of conduct
- Complies with HIPAA privacy and security requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
