Medical Receptionist

Tender Touch Therapy, LLC•Oak Creek, WI

14h•$14 - $16•Hybrid

About The Position

Our purpose: We believe in empowering every child, one ability at a time. Our dedicated employees collaborate with our patients and their care team to provide positive experiences that foster growth. The Result? Increased independence, confidence, and well-being for those we serve. Position Overview: Clientele knowledgeable about scheduling opportunities and availability, maximizing schedule utilization, in order to carry through with the recommended plan of care; Supported clinical staff in the management and compliance of scheduling requirements and recommendations.

Requirements

Front desk experience
Healthcare experience a plus
Strong computer skills (proficient with Microsoft products)
Ability to work in a fast paced environment

Responsibilities

Answer phones, check voicemail
Review and respond to emails and tasks
Efficient and complete intake and scheduling of evaluation
Well versed in the patient dashboard
Therapists schedules maintained/conflicts resolved appropriately
Ensure all therapists vacations, clinic openings and closings, meetings blocked appropriately in scheduler
Referral log updated and maintained in Raintree
Reminder calls made to next day evals
Use of Raintree Connect
Document routing in and out electronic medical records
Communications related to a specific appointment documented in the appointment
Regarding status change
Rescheduling missed appointments
Collect payments at time of service
Knowledgeable in Deductible Program
Maintain communication log appropriately
End of day reports
Maintain HIPAA compliance
Maintain patient charts (ie filing, scanning, etc)
Weekly cancellation report
Maintain priority list
Maintaining the daily front desk checklist
Opening the schedule for the therapist who is working the Saturday of that week
Other daily front desk operations