Medical Receptionist - Primary Care Chelsea

Trinity Health•Chelsea, MA

11h

About The Position

Trinity Health IHA Medical Group is seeking a customer-focused Medical Receptionist for its primary care team in Chelsea. The receptionist serves as the first point of contact for patients and visitors, helping create a positive experience while supporting efficient office operations and patient care. The role works with providers and clinical staff to support a smooth patient experience. The organization is committed to outstanding patient care through its values of Commitment, Advocacy, Respect, Efficiency, and Service. It also emphasizes honoring each person's dignity and valuing colleagues' unique perspectives, experiences, and talents. Trinity Health IHA Medical Group is an Equal Opportunity Employer.

Requirements

High school diploma or GED, or be between the ages of 15 and 17 with a valid work permit from their high school.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Nice To Haves

Coursework in insurance or billing, medical practice education, or seminars is preferred but not required.
One to two years of experience in a medical or physician office or customer service environment is preferred.

Responsibilities

Welcome patients and visitors professionally and compassionately.
Check patients in and verify registration and insurance information.
Schedule, confirm, and reschedule appointments.
Answer phones, respond to inquiries, and route messages appropriately.
Collect payments and support accurate billing processes.
Assist with patient communications, paperwork, and MyChart support.
Maintain patient records and support day-to-day office operations.
Partner with providers and clinical staff to ensure a smooth patient experience.