Medical Receptionist - Miami

Inception Family Career•Miami, FL

3d•Onsite

About The Position

Our friendly, welcoming Medical Receptionist/Patient Concierge will be responsible for the efficiency, accuracy and professionalism of the front desk in our fertility clinic. Primary duties include providing exemplary customer service while scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately. The Receptionist works in a collaborative relationship with the front desk team as well as with other departments and employees. Hours: Monday - Friday, 7:00am - 4:00pm - occasionally earlier or later. Weekend and holiday rotation is required. As a Receptionist, you will play a key role in supporting patients throughout their treatment journey by providing financial guidance, resolving billing concerns, and ensuring a smooth experience with payment and insurance processes.

Requirements

High School Diploma or GED required
At least one year of administrative experience in a medical office is REQUIRED

Nice To Haves

associate or bachelor's degree preferred
Experience with Electronic Medical Record (EMR) system strongly preferred
Bilingual (Spanish) is preferred

Responsibilities

Provide financial counseling to prospective and new patients, with a focus on patient retention and creative problem-solving.
Establish and maintain ongoing relationships with patients to offer continued financial guidance throughout their treatment.
Explain fees, payment options, and available financial plans to patients in person or over the phone.
Assist patients with completing and submitting applications for various financial assistance programs.
Set up and manage patient payment plans in accordance with established guidelines, and provide contracts for selected plans.
Collect fees at the beginning of treatment cycles and follow up with patients regarding outstanding balances.
Obtain insurance benefit information, prior authorizations, and pre-determinations for patients.
Assist patients in completing insurance forms and respond to inquiries regarding unpaid balances.
Verify account balances and process refunds or payments accurately, following departmental protocols.
Serve as a liaison between patients, internal advocacy departments, and insurance carriers to ensure clear communication and resolution of account issues.
Document all follow-up activities and patient interactions accurately in the system.
Maintain and update daily spreadsheets or logs as required by the supervisor.
Process patient payments and refunds according to established departmental procedures.
Scheduling appointments, answering multi-line phones and emails and directing patients and all inquiries appropriately.

Benefits

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees
Complimentary basic life insurance
Employee Assistance Program
Long-term disability insurance
FREE employee only healthcare coverage option is also available
Comprehensive fertility benefits
Adoption assistance
Surrogacy support
Generous maternity, paternity, and partner leave
18 days of PTO annually
11 paid holidays, including one floating holiday
401(k) plan, featuring a competitive company match and full vesting after just 2 years
Lifestyle Spending Account
Health Savings Account (HSA) with regular employer contributions
Employee Referral Program
Continuing education reimbursement
Dedicated time off for professional development
Premium Calm Health app subscription
Access to emotional well-being and work-life resources through Employee Assistance Program (EAP) with SupportLinc
Additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance