Medical Receptionist
About The Position
ProHealth Physicians is hiring a friendly, patient-focused, detail-oriented Medical Receptionist to support its care team and patients. The role involves greeting and checking in patients, scheduling appointments, responding to telephone inquiries, collecting payments, maintaining demographic information, and routinely using the electronic health record (EHR) in accordance with ProHealth policies and standard workflows. The receptionist may be asked to provide coverage at local practices in the region based on business needs. This is a full-time, 40-hour-per-week position, Monday through Friday. The employee will work an eight-hour shift scheduled between 7:15 a.m. and 5:30 p.m.; the schedule will be determined upon hire. The work location is 2 Elizabeth St, Bethel, Connecticut, in the Internal Medicine department.
Requirements
- High school diploma or GED.
- At least 1 year of receptionist or customer service experience.
- Intermediate computer proficiency with Microsoft Office.
- Reliable transportation and a valid U.S. driver’s license.
- Ability to work full-time, 40 hours per week, Monday through Friday, on an eight-hour shift scheduled between 7:15 a.m. and 5:30 p.m.
- Candidates must pass a drug test before beginning employment.
Nice To Haves
- Experience working in a primary care setting.
- Experience working with EPIC.
Responsibilities
- Conduct patient check-in and check-out.
- Answer incoming calls and document details of patient inquiries in the EHR.
- Contact patients who need appointments or service follow-up.
- Schedule appointments using standard scheduling protocols.
- Manage administrative in-basket pools and work queues.
- Scan documents into the EHR according to standard protocols.
- Balance payments and prepare deposits.
- Protect patients’ rights by maintaining confidentiality of medical, personal, and financial information.
- Provide coverage at other ProHealth locations on an ad hoc basis.
- Perform other duties as assigned.
Benefits
- Paid time off accrued beginning with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) savings plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
