Medical Receptionist, Neurosurgery, Outpatient Center, 8a-5p

UofL Health•Louisville, KY

2d•Onsite

About The Position

The receptionist serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. UofL Health is a not-for-profit 501(c)(3) fully integrated regional academic health system with nine hospitals, four medical centers, Brown Cancer Center, Eye Institute, more than 250 physician practice locations, and more than 1,200 providers in Louisville and the surrounding counties, including southern Indiana. With more than 14,000 team members – physicians, surgeons, nurses, pharmacists and other highly-skilled health care professionals, UofL Health is focused on one mission: to transform the health of communities we serve through compassionate, innovative, patient-centered care.

Requirements

High School Diploma or GED/Equivalent (required)
Strong customer service and communication skills
Must understand and be able to perform professional phone etiquette
Must be able to communicate effectively in both verbal and written formats
Ability to solve practical problems
Must be proficient with basic computer skills

Nice To Haves

One(1) year healthcare experience (preferred)

Responsibilities

Answer phone calls and direct them appropriately
Check patient into the electronic medical record
Ensure patient packet questionnaire is complete, if not assist patient in completing
Address patients questions or needs
Review M.D. visit orders to manage and expedite ordered care (e.g., referrals, follow up visits, DME orders, test orders and medication orders)
Print paperwork for patient education and/or test instructions
Check patient out of the electronic medical record at completion of visit
Supports goals of department/organization.
Works as a team player by enhancing team effectiveness, supporting, and assisting team members, the department and/or the organization
Maintains compliance with all company policies, procedures and standards of conduct
Complies with HIPAA privacy and security requirements to maintain confidentiality at all times
Performs other duties as assigned
Demonstrates a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
Maintains confidentiality and protects sensitive data at all times
Adheres to organizational and department specific safety standards and guidelines
Works collaboratively and supports efforts of team members
Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community