Medical Receptionist - Family Care

Lifepoint Health•Richlands, VA

1d•Onsite

About The Position

Clinch Valley Health is part of Lifepoint Health, a diversified healthcare delivery network. As a Medical Receptionist joining our team, you’re embracing a vital mission dedicated to making communities healthier. You will support dynamic healthcare operations through meaningful assignments that impact patient care. Enjoy a flexible schedule, strong work-life balance, and a collaborative team culture that values your well-being as much as your contributions. We foster a supportive environment where innovation and teamwork thrive every day.

Requirements

High school diploma or equivalent.
Critical thinking skills, decisive judgment and the ability to work with minimal supervision.
Must be able to work in a stressful environment and take appropriate action.

Nice To Haves

One year of medical office experience preferred

Responsibilities

Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.
Distributes and explains forms, documents, and educational handouts to patients or family members.
Verifies insurance benefits and obtains precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
Schedule appointments per established policies and procedures.
Answer all incoming calls and route them appropriately.
Work closely with nurses and providers to assure smooth patient flow.
Follow up on “no show” patients on daily basis.
Attend monthly staff meetings and complete any assigned courses related to position.