Medical Receptionist

Piedmont HealthCare PA•Troutman, NC

23h•Onsite

About The Position

This role is responsible for a variety of front-office tasks in a medical setting. The primary duties include greeting patients, managing phone calls, scheduling appointments, verifying insurance, collecting payments, and maintaining patient records. The position also involves administrative tasks such as filing, scanning documents, making copies, and communicating with other departments. The goal is to ensure a smooth and efficient patient experience and support the overall operations of the clinic.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Responsibilities

Greeting customers in a polite, prompt, and helpful manner.
Answering telephones, taking messages, and making appointments and registrations.
Calling patients to remind them of appointments.
Making referral appointments with due diligence.
Verifying insurance coverage and collecting payment from patients.
Filing patient notes in charts, re-filing charts, and scanning documents such as insurance cards, face sheets, and charts.
Making copies of insurance cards, patient notes, and medical records to send to other physicians.
Providing information and communicating with departments.
Completing necessary paperwork, such as encounter forms, and using the computer system for billing information.
Updating patient information, collecting co-pays, and obtaining necessary signatures.
Maintaining a clean and orderly waiting area.
Assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work.
Counting the cash drawer daily and making bank deposits as necessary.
Opening and closing the office at appointed times.
Collecting, sorting, distributing, and preparing mail.
Keying charges and making necessary edits.
Checking and maintaining office supply inventory.
Preparing prescriptions to pharmacies.
Maintaining HIPAA compliance at all times.
Attending office staff meetings, recording minutes, and maintaining them in an accessible file.
Performing other responsibilities as deemed necessary.