Medical Receptionist (Elective Surgery - 2nd Shift (2:30pm-11pm))

Vanderbilt University Medical Center•Nashville, TN

2d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Medical Receptionist for the Elective Surgery - 2nd Shift (2:30pm-11pm) at the VUH 10S Elective Surgery Unit. This role supports patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, and other customers. The Medical Receptionist facilitates efficient workflow, supports technology use, and fosters effective communication. VUMC is committed to an environment where everyone can thrive and where uniqueness is celebrated, aiming to advance health and wellness through patient care, education, and research. As the largest private employer in Middle Tennessee, VUMC employs over 28,000 people across various roles and locations, with a mission to personalize the patient experience.

Requirements

High School Diploma or GED
Relevant Work Experience
Experience Level: Less than 1 year
Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette, and competencies necessary for successful telephone communication with customers.

Responsibilities

Processes orders according to guidelines and follows computer downtime procedures.
Enters and updates information in the computer system to ensure current data and retrieves data accurately.
Maintains unit log according to guidelines, makes follow-up appointments, and performs discharge-related clerical tasks.
Responds to patient call systems and patient requests, providing clear, current information to families, visitors, and staff.
Utilizes telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit-specific monitoring devices, and pneumatic tube system to facilitate communication, equipment, and supply flow.
Orders, maintains, and uses supplies in a cost-effective manner.
Performs additional duties as assigned.