Medical Receptionist - First Shift, No weekends

Eye Care Partners Career•Blue Ash, OH

2d•Onsite

About The Position

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com . SUMMARY Oversee the daily office operations. Will perform Patient Services Specialist duties as needed. Supervises other Patient Services Specialists. Demonstrates quality patient service during interactions with patients, coworkers, and vendors: · Exhibits a positive attitude and is flexible in accepting work assignments and priorities · Meets attendance and tardiness expectations · Is dependable; follows policies and procedures · Maintains professionalism in interactions with patients and coworkers · Performs quality work and consistently exhibits initiative ESSENTIAL DUTIES AND RESPONSIBILITIES Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline. Assist Patient Services Specialists with meeting and greeting patients entering the office. Explain check in procedures, copy insurance cards and schedule appointments. Display professional appearance to public at all times. Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.). Take co-pays and payment on accounts. Be completely familiar with Patient Management System and procedures for appointment types and recalls. Train Patient Services Specialists on proper procedures. Establish tracking tools to measure and monitor. Motivate staff to achieve established goals. Assists clinical providers staff with any questions, etc. relating to front desk. Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff. Motivate Patient Services Specialists to reach new heights in service excellence. Ensure efficient and effective office flow for patients and doctors. Supervise Patient Services Specialists, including but not limited to coordinating employees schedules. Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources. Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout. Other duties as assigned.

Requirements

High school graduate with coursework in computers. Bachelors degree preferred.
At least two years previous medical office administration experience required.
Must have good computer skills and ability to handle multiple projects at once.

Nice To Haves

Supervisory experience a plus.

Responsibilities

Oversee and maintain day to day office operations, including patient services staffing, coverage, deposit, inventory supplies, training and discipline.
Assist Patient Services Specialists with meeting and greeting patients entering the office.
Explain check in procedures, copy insurance cards and schedule appointments.
Display professional appearance to public at all times.
Assist Patient Services Specialists with updating and inputting practice management information regarding patients (i.e. insurance, address, phone, etc.).
Take co-pays and payment on accounts.
Be completely familiar with Patient Management System and procedures for appointment types and recalls.
Train Patient Services Specialists on proper procedures.
Establish tracking tools to measure and monitor.
Motivate staff to achieve established goals.
Assists clinical providers staff with any questions, etc. relating to front desk.
Train staff and establish measurements to ensure excellent patient service and internal support service to doctors and technical staff.
Motivate Patient Services Specialists to reach new heights in service excellence.
Ensure efficient and effective office flow for patients and doctors.
Supervise Patient Services Specialists, including but not limited to coordinating employees schedules.
Hire, counsel, and terminate site employees with involvement of Patient Services Manager and VP Human Resources.
Collaborate with patient services manager to develop and implement plan to effectively cross train staff on check in / checkout.
Other duties as assigned.