Medical Receptionist (Northwest Austin) - Texas Orthopedics (2446)

Ortholonestar • Austin, TX

2d • Onsite

About The Position

Texas Orthopedics, a division of OrthoLoneStar, has been a trusted name in musculoskeletal care since 1986, providing orthopedic, rheumatologic, and physical therapy services. They are committed to delivering exceptional patient experiences and fostering a supportive work environment that encourages collaboration, professional growth, and work-life balance. This role is crucial for ensuring clinics operate with efficiency and innovation.

Requirements

• High school diploma
• Previous experience in a medical office setting
• Computer experience
• Attention to detail
• Ability to multitask between multiple applications
• Ability to effectively communicate both orally and written
• Ability to work in a fast-paced environment

Nice To Haves

• Fluent in Spanish

Responsibilities

• Perform all responsibilities of the reception area, including checking in and out patients.
• Schedule new and follow-up appointments, including physical therapy appointments, adhering to insurance rules and physician preferences.
• Verify insurance benefits and collect payments due at the time of service.
• Answer telephones and redirect calls to appropriate departments.
• Confirm appointments in advance and reach out to patients when necessary.
• Prepare daily schedules, identifying potential issues before patient visits.
• Greet patients and assist them with completing necessary intake forms.
• Confirm, capture, and correct patient demographics and insurance information.
• Collect patient payments according to their benefits and system notes.
• Collect and scan patient insurance cards and photo IDs.
• Mail no-show letters daily.
• Review daily superbills for completeness and make necessary edits for payment collection.
• Balance payments received and prepare daily deposits.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails and make follow-up attempts to patients.
• Provide EOBs to patients and explain balances.
• Fax DWC forms to proper recipients.
• Collate, sort, and identify medical information for scanning into the EMR system.
• Sort faxes, assist with fax failures, and distribute faxes to appropriate departments.
• Assist with Release of Information requests.
• Perform other duties as assigned.

Benefits

• Medical Insurance with VIP Health Advocate Service
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA)
• Dental Coverage
• Vision Coverage
• 7-8 Paid Holidays each year
• 12 PTO Days to start, with increases based on tenure (up to 22 days)
• 401(k) with Safe Harbor contribution plus Profit Sharing (once eligible)
• Life Insurance
• Short & Long-Term Disability
• Additional Supplemental Plans
• Mileage Reimbursement + Travel Time (for eligible positions)
• Colleague Recognition Program
• Well-being support: Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED