Medical Receptionist

Mercyhealth Wisconsin and Illinois•Woodstock, IL

2d•$17 - $25

About The Position

The Medical Receptionist performs clerical, patient scheduling, and registration duties. Responsibilities include answering and routing telephone calls and Epic messages, responding to general inquiries, greeting and directing visitors, handling mail and office supplies, maintaining fax machines, and preparing documents as needed. The role also schedules patient appointments and completes Epic registration and check-in processes, including verifying and updating demographics and insurance, collecting required forms and payments, and maintaining accurate records. The receptionist supports patients with MyChart, reviews work queues and appointment status, maintains patient privacy, and performs cashiering and cash-balancing duties. The position may involve flexible hours, overtime during peak periods, and work at alternate locations.

Requirements

High school diploma or equivalent preferred.
Previous medical reception or reception experience preferred.
Good interpersonal and written communication skills.
Basic keyboard skills and knowledge of medical terminology preferred.
Basic knowledge of Epic preferred.
Understand and demonstrate Critical Moments of Service techniques and standards.
Some independent judgment is required, with alternatives limited by standard practices or procedures.
May be required to work flexible hours and overtime during peak hours, and may be responsible for working in alternate locations.

Nice To Haves

Previous medical reception or reception experience.
Basic knowledge of keyboard skills and medical terminology.
Basic knowledge of Epic.

Responsibilities

Answer incoming telephone calls, determine callers’ needs, and route calls and Epic messages to appropriate personnel.
Retrieve voicemail messages and forward them to appropriate personnel.
Provide information about the organization, physicians, services, locations, and directions.
Welcome on-site visitors, determine the nature of their business, announce them to appropriate personnel, monitor access, and issue passes when required.
Receive, sort, and route mail; maintain and route publications.
Order, receive, and maintain office supplies.
Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Prepare fax cover sheets, memos, correspondence, reports, and other documents as needed.
Schedule patient appointments and use Epic waitlists according to provider preferences.
Complete patient registration and check-in in Epic, including loading, verifying, and updating demographics and insurance coverage.
Collect signed HIPAA and Consent for Treatment documents, update the interactive face sheet, and send documents to Medical Records for scanning.
Review Epic alerts and refer patients to a PFC when necessary.
Collect and post co-payments and other self-pay obligations in Epic, and provide self-pay estimates when appropriate.
Process payments and deposits according to the Cash Handling Policy; complete daily closing reports and balance the individual cash drawer.
Count petty cash in and out daily and record it appropriately.
Assist patients with MyChart signup and activation, and respond to and close MyChart messages in a timely manner.
Safeguard patient privacy and confidentiality in accordance with MHS policies.
Prepare routes for upcoming appointments and review daily work queues to correct identified registration errors.
Review and update no-shows and cancellations for the day.
Maintain clean and well-kept reception and lobby areas.
Perform other duties as assigned.