Medical Receptionist

NEIGHBORHOOD HEALTH CENTER•Hillsboro, OR

6d•$20 - $26•Onsite

About The Position

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support. NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law. Why work with us? We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily. We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance. Our employees voted NHC a Top Workplace in 2020, 2021, 2022, 2023, and 2024!

Requirements

High school diploma or equivalent
At least one-year experience in a fast-paced customer service setting is required, preferably in healthcare
Previous EPIC or EHR experience is preferred
Ability to fluently speak, read, and write in Spanish is highly preferred
Ability to communicate professionally, both verbally and in writing with a service-oriented approach, sometimes in stressful circumstances
Basic knowledge of medical terminology and insurance billing terms
Ability to enter in data accurately with attention to detail
Ability to maintain confidentiality and comply with HIPAA policies
Ability to work in a fast-paced environment
Ability to utilize multiple-line telephone
Ability to learn and adapt to changing information and/or policies and procedures
Must be able to display sensitivity to the population and patients served
Must be able to demonstrate a record of reliable attendance and punctuality
Working knowledge and proficiency of MS Office Suite (Outlook, Word, Excel) and desktop publishing software
Ability to proficiently use EPIC Electronic Health Record

Nice To Haves

Previous EPIC or EHR experience is preferred
Ability to fluently speak, read, and write in Spanish is highly preferred

Responsibilities

Welcomes patients and visitors in-person or virtually, and answers inquiries with a friendly demeanor and professionalism
Gathers visit reason, accurately schedules and confirms in-person and virtual appointments, enters patients’ information by obtaining, recording, and updating demographic and financial information into EHR (EPIC)
Processes co-payments and completes daily deposit reconciliation and assists with bank runs.
Scrubs patient charts daily
Confirms patients’ insurance eligibility and coverage information
Scans and indexes documentation into medical records according to NHCs policies and procedures
Receives, documents, and routes messages to appropriate clinical staff
Assists in new employee training on specific tasks, as needed
Works collaboratively in a team environment with a spirit of cooperation
Performs other duties as assigned