Medical Receptionist

ConvenientMD • Portland, ME

4h • Onsite

About The Position

At ConvenientMD, Medical Receptionists help make healthcare more convenient for patients and providers across New England. As the first point of contact for patients and visitors, this role works alongside the clinical team to provide a welcoming experience, complete patient registration, maintain accurate records, collect payments, and help ensure patients are seen in a timely manner, whether they have reservations or walk in. The position is suited to someone seeking to begin or develop a career in customer service or healthcare.

The role requires 12-hour shifts. Full-time employees work three shifts per week, including at least four Saturday or Sunday shifts per month. Part-time employees work two shifts per week, including at least two weekend shifts per month. Per-diem employees work four shifts per month, ideally one per week. The schedule may include nights, weekends, and holidays. When needed, employees must be able to work at a minimum of three other ConvenientMD locations within one hour of their primary clinic. Training shifts may also take place at another clinic within a one-hour commute.

Requirements

• High school diploma or GED.
• Able to work 12-hour shifts on consecutive or non-consecutive days according to the applicable full-time, part-time, or per-diem schedule.
• Flexibility to work nights, weekends, and holidays.
• When needed, able to work at a minimum of three other ConvenientMD locations within one hour of the primary clinic.
• Able to travel to training shifts outside the primary clinic within a one-hour commute.
• Proactive and confident written and verbal communication, including raising concerns and communicating directly and professionally with patients and colleagues.
• Strong attention to detail and organizational skills, with the ability to prioritize multiple high-priority tasks in a fast-paced environment.
• Compassionate, patient-focused approach and ability to support patients with kindness and understanding.
• Proficiency with Microsoft Office Suite or related software.
• Ability to establish and maintain positive relationships with patients, team members, and organizational stakeholders.
• Collaborative team orientation and ability to work independently with initiative and enthusiasm.
• Strong analytical and problem-solving skills, including the ability to comprehend, interpret, and apply applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to maintain confidentiality and handle patient information in accordance with HIPAA regulations.

Nice To Haves

• Medical Receptionist certification.
• Previous experience in a medical receptionist role or similar customer service position.
• Familiarity with medical terminology and basic knowledge of insurance processes.
• Experience using electronic records management software and related programs for medical registration and collection of HIPAA documentation.
• Experience working with insurance billing and coding information.

Responsibilities

• Welcome and greet patients and visitors in a friendly, professional manner, and assist with inquiries in person and over the phone.
• Register patients, complete required forms, and update new and existing patient records accurately.
• Handle insurance and billing inquiries and provide clear information to patients.
• Assist ill or distressed patients as necessary using available resources.
• Collect payments, insurance co-pays, and prescription charges according to clinic financial policies.
• Request a card on file, follow up on patient balances, and support timely payments.
• Manage online and walk-in reservations and registration to support patient satisfaction and provider schedules.
• Coordinate with the healthcare team to support patient flow and efficient clinic operations.
• Assist with scheduling specialist referrals for patient follow-up as needed.
• Follow established protocols, including those of occupational health partners, while navigating multiple software systems in support of the Employer Services team.
• Answer and direct phone calls professionally and promptly.
• Maintain an organized, tidy, and welcoming reception area.
• Perform administrative duties such as photocopying, filing, and maintaining daily activity logs.
• Learn the clinic's services and associated costs.
• Use software systems for reservation scheduling and electronic medical records.
• Travel to other clinic locations for training shifts and, when needed, work at other ConvenientMD locations within the stated travel distance.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Rewards and access to discounts on services and products, including hotels, travel, entertainment, and restaurants.
• Collaborative team environment that encourages professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED