Medical Receptionist

Townsen Memorial Hospital•Houston, TX

22d•Onsite

About The Position

Townsen Memorial Surgery Center-Kingwood is looking for a Bilingual Medical Receptionist to join our team! The Medical Receptionist's duties and work encompass many tasks such as greeting patients, scheduling appointments, performing clerical duties, and providing medical procedural support. Exhibits professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and location of departments, offices, and employees within the organization. Supports medical staff by completing administrative requirements as assigned.

Requirements

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Knowledge of computer and relevant software applications
Strong computer skills with proficiency in Microsoft Office, including Outlook, Excel, and Word
Strong attention to detail: being careful about detail and thorough in completing work tasks
Has self-control to maintain composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in difficult situations
High stress tolerance: accepting criticism and dealing calmly and effectively with high stress situations
Ability to adapt with flexibility: being open to change (positive or negative) and to considerable variety in the workplace
Ability to work independently by guiding oneself with little or no supervision and depending one oneself to get things done
Ability to maintain effective and organized systems to ensure timely patient flow
Must be able to multi-task while on the job
Must be task-oriented and have organizational skills
Excellent, polished patient interaction skills. Ability to communicate professionally with patients
Exceptional customer service and phone etiquette
Energetic with a desire to learn and develop new skills
High School Diploma or its equivalent
One (1) year of experience in customer service
Basic Life Support (BLS) Certification

Responsibilities

Demonstrates customer service standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
Greet patients as they arrive into facility and provide them with appropriate information
Assist patients to complete all necessary forms and documentation
Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system
Update patients’ information into database
Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patients’ arrival
Respond and comply to requests for information including sending faxes and e-mails
Answer telephone and deal with inquiries
Transfer calls as required
Direct calls and messages to appropriate medical office staff
Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
Obtains revenue by recording and updating financial information; recording and collecting patient charges
Call patients and remind them of their appointments
Keeps patients’ family’s informed of patient status
Schedule and reschedule patients’ appointments
Update appointment calendars
Creates and labels appropriate charts for patient’s
Manage filing and record keeping activities; obtains all necessary documents related to the patient chart as needed
Coordinates mail flow in and out of office
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean, including the magazines
Ensures all vendors and visitors are signed in and processed according to facility policy
Performs other related duties as assigned