Medical Receptionist

ArchWell Health • New Port Richey, FL

4d • Onsite

About The Position

ArchWell Health is an innovative healthcare provider focused on improving the lives of senior members by delivering best-in-class care at comfortable, accessible neighborhood clinics. These clinics aim to make seniors feel at home and part of a vibrant, wellness-focused community, ensuring continuity of care and respectful treatment. The Medical Receptionist is crucial for providing a positive, welcoming experience for members and their families, guiding them from arrival to departure and ensuring their care needs are met. The ideal candidate possesses a strong customer-service orientation, a passion for senior care, and a willingness to go above and beyond for a positive member experience.

Requirements

• Excellent customer service skills, with a positive and welcoming demeanor
• Passion for providing a quality experience for our senior members
• Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public
• Working knowledge of medical terminology, insurance, and/or electronic medical record systems
• High level of organization and attention to detail
• Strong written and verbal communication skills
• Proficient PC skills, including Microsoft Office Suite
• Ability to maintain professionalism and flexibility in a changing work environment
• Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)
• Minimum of one year of work experience in a clinical setting, or similar

Nice To Haves

• Associates degree preferred, or equivalent experience
• Experience working with EMR systems a plus

Responsibilities

• Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process
• Update member information in the electronic medical records system
• Schedule appointments and coordinate referrals for a multi-disciplinary care team
• Assist members with filling out paperwork through electronic kiosks, as needed
• Request medical records and upload documentation to electronic medical records system
• Field questions from prospective and established members, as well as their adult children
• Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual
• Assist with center events, as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree