Medical Receptionist - Tullahoma Surgical Services (Days)

Vanderbilt University Medical Center•Tullahoma, TN

8d•Onsite

About The Position

Vanderbilt University Medical Center (VUMC) is seeking a Medical Receptionist to join their Surgical Services team in Tullahoma. This role involves coordinating nursing station activities, performing clerical and reception duties, requisitioning supplies and equipment, and facilitating communication between patients and staff. VUMC is committed to an environment where everyone can thrive, valuing expertise, knowledge, and challenging abilities. Their mission is to advance health and wellness through patient care, education, and research. The Surgery Unit (OR) provides care for patients needing urgent or emergent surgical procedures, working closely with interdisciplinary teams for both pediatric and adult patients.

Requirements

High School Diploma or GED
Relevant Work Experience
Less than 1 year of experience

Nice To Haves

Knowledge of biopsychosocial and spiritual aspects of human behavior ranging from infancy to geriatrics.
Familiar with organization and function of all units.
Ability to demonstrate effective communications skills, empathy, and unconditional positive regard toward all patients and co-workers.
Knowledge and implementation of standardized PPE regarding the prevention / transmission of infectious disease / isolation processes.
Provides guidance to entry level co-workers.
Develops Self and Others: Continuously improves own skills by identifying development opportunities.
Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.
Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner.
Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.
Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner.
Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support.
Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards.
Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department.
Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service.
Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources.
Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error.
Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them.
Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action.
Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Responsibilities

Coordinates nursing station, performs clerical and reception duties.
Requisitions supplies, equipment, and services as directed.
Coordinates communications between customers and staff.
Follows hospital policy and procedures.
Delivery of clinical practice utilizing standards of practice and in accordance with the hospital’s mission & vision.
Ability to work under limited supervision and to follow written and oral instructions.
Knowledge of biopsychosocial and spiritual aspects of human behavior ranging from infancy to geriatrics.
Familiar with organization and function of all units.
Ability to demonstrate effective communications skills, empathy, and unconditional positive regard toward all patients and co-workers.
Compliance with organizational requirements, including policies, procedures, and regulations specific to the unit.
Mechanism must be provided for contact of employee (i.e., beeper, telephone, emergency contact).
Flexibility in schedule in order to meet the needs of the patients, community and staff.
Demonstrates professional behavior with a positive outlook during peak periods of activity and other stressful situations.
Knowledge and implementation of standardized PPE regarding the prevention / transmission of infectious disease / isolation processes.
Maintains licensure, required certification and annual education requirements prior to due date.
Answer telephones in appropriate manner.
Establish and maintain filing systems.
Input data into computer.
Maintain logs.
Schedule appointments, pt or physician/consults.
Ability to fax, scan and copy.
Consistently provides accurate and complete hand-off communication to any healthcare provider according to hospital policy.
Attends 80% of all department meetings and required to review and initial all department minutes missed.
Other duties as assigned.