Medical Receptionist (Part-Time)

Salida Dermatology•Salida, CO

1d•Onsite

About The Position

Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. Our busy Dermatology practice is looking for a Medical Receptionist to join our team! This role serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts. The ideal candidate will optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments, keeping them on schedule, and maintaining patient accounts. This position requires a proactive problem-solver with exceptional customer service skills and the ability to maintain effective and organized systems for timely patient flow.

Requirements

Eagerness to learn and adapt to new processes and systems
Strong ability to collaborate effectively within a team environment
Proactive problem-solving skills with the ability to take initiative
Highly detail-oriented with a focus on accuracy and quality
Exceptional customer service and phone etiquette
Ability to maintain effective and organized systems to ensure timely patient flow
Excellent computer skills
High school diploma or equivalent (required)

Nice To Haves

Knowledge of medical terminology, HIPAA, and OSHA regulation
EMR experience
Dermatology experience

Responsibilities

Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
Ensures availability of treatment information by filing and retrieving patient records
Maintains patient accounts by obtaining, recording, and updating personal and financial information
Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
Coordinates with Insurance companies, referring medical offices and Pathology Labs
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
Maintains operations by following policies and procedures, reporting needed changes
Contributes to team effort by accomplishing related results as needed
Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)
Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management