Medical Receptionist - Outpatient Behavioral Health
About The Position
The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care. Responsibilities include but are not limited to: Promote a healthy work environment, Schedule appointments on provider schedules, Review schedules based on provider preference lists and update appropriately, Collaborate and communicate regularly with management regarding goals, needs/concerns, Pre-registration, Reviewing revenue reports to ensure charges are billed appropriately, Collect co pay/balances due for each patient, Checking in patients for appointments, Checking out patients for appointments, Phone support – Incoming and outgoing phone calls, Scanning and faxing documentation, Confirmation phone calls.
Requirements
- High school graduate or equivalent
- Multi-line telephones
- PC and appropriate software knowledge
- Knowledge of office equipment and supplies
- A solid understanding of service-related terminology
- Good communication skills both oral and written
- Good interpersonal skills required
- Customer service orientated.
Nice To Haves
- Business school or formal secretarial training a plus
- One to two years’ experience preferred
- Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.
Responsibilities
- Promote a healthy work environment
- Schedule appointments on provider schedules
- Review schedules based on provider preference lists and update appropriately
- Collaborate and communicate regularly with management regarding goals, needs/concerns
- Pre-registration
- Reviewing revenue reports to ensure charges are billed appropriately
- Collect co pay/balances due for each patient
- Checking in patients for appointments
- Checking out patients for appointments
- Phone support – Incoming and outgoing phone calls
- Scanning and faxing documentation
- Confirmation phone calls
- Maintains confidentiality related to patients, family and employees and information specific to service area.
- Greets visitors and ensures that each person waits in comfort with definite expectations of when and how they will be served.
- Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.
- Uses appropriate diction and grammar in conversations.
- Employs professional manners and tact in all dealings. Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.
- Customer service orientated.
- Adheres to hospital confidentiality statement.
- Receives and distributes messages, packages and supplies to the appropriate person or place.
- Implements the day-to-day operations of specific service or environment.
- Maintains a safe and secure environment.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
