Medical Receptionist

Piedmont HealthCare PA•Mooresville, NC

1d•Onsite

About The Position

This role is responsible for greeting customers, answering telephones, taking messages, making appointments and registrations, calling patients to remind them of appointments, making referral appointments with due diligence, verifying insurance coverage, collecting payment from patients, filing patient notes in charts, re-filing charts, scanning insurance cards, face sheets, charts, etc., making copies of patient’s insurance cards and patient notes, making appropriate copies of medical records to send to other physicians, providing information, and communicating with departments. The position is available for PRN, Part-time, and Full-time applicants. If your application is selected, one of our hiring managers will reach out to you for an interview.

Requirements

High school diploma or GED.
Minimum of one-year experience in a customer service setting.
At least six months of receptionist experience in a health care setting.
50 wpm typing skill preferred.
Knowledge of reception tasks, clinic policies/procedures, and paperwork.
Knowledge of how to use office equipment including phone and computer.
Knowledge of customer service concepts and techniques.
Skill in using office equipment satisfactorily and handling paperwork/filing adequately.
Skill in customer service principles by creating a pleasant waiting room atmosphere.
Ability to communicate clearly in person and on the phone.
Ability to establish and maintain cooperative relationships with patients, families, physicians, staff, and other customers.
Ability to organize and prioritize tasks effectively.
Ability to read, understand, and follow oral and written instructions.
Ability to file correctly by alphabetic or numeric systems.

Responsibilities

Greets customers in a polite, prompt, and helpful manner, providing necessary instructions/directions and informing the appropriate department/person of the person’s arrival.
Receives visitors and drug representatives and notifies the appropriate person.
Completes necessary paperwork, such as encounter forms, and uses the computer system to generate information necessary for billing.
Updates patient information, collects co-pays, provides necessary forms needing completion, and obtains signatures as necessary.
Maintains a clean and orderly waiting area and reading materials.
Answers the phone in a pleasant manner and deals with customer needs expeditiously.
Supplements office staff as reception tasks permit by assisting with photocopying, computer input/typing, and scheduling laboratory or radiology work as directed.
Counts cash drawer daily and goes to the bank as necessary.
Opens and closes the office at the appointed time.
Collects, sorts, distributes, and prepares mail as assigned by the office.
Keys in charges and makes any necessary edits as assigned by the office.
Checks and maintains office supply inventory as assigned by the office.
Prepares prescriptions to pharmacies as assigned by the office.
Maintains HIPAA compliance at all times.
Attends office staff meetings, records minutes, and maintains them in a file accessible to all staff.
Performs other responsibilities as may be deemed necessary.