Medical Receptionist Floater - NYC/Hoboken

ENT and Allergy Associates•Upper East Side, NY

10h•Onsite

About The Position

ENT and Allergy Associates (ENTA) and Hümi are seeking a full-time Medical Receptionist Floater to cover clinical offices in New York City, Hoboken, and Paramus. The position travels to designated locations assigned by regional managers, with schedules varying according to the office and physician being covered. The floater is a go-to resource for front-office issues and supports the Practice Site Administrator and operations department. The position reports directly to regional managers and, while on site, reports to the Practice Site Administrator.

Requirements

Ability to work independently.
Willingness to travel between designated offices.
Ability to work with varied types of people.
Willingness to help the department during crunch situations.
Ability to handle multiple responsibilities and prioritize them effectively.
Flexible work hours.

Responsibilities

Travel to designated locations assigned by regional managers on a weekly basis.
Cover for patient representatives, switchboard staff, and surgical coordinators during PTO, FMLA, and vacancies.
Assist the Practice Site Administrator with tasks and support the operations department with special projects and training new staff.
Work with the operations department on merger and acquisition training and go-live activities.
Prepare the office in the morning by turning on office equipment, taking phones off service, and collecting messages from the answering service.
Answer incoming calls, schedule physician, Allergy, and Audiology appointments, and take messages as needed.
Generate schedules for the following day, update schedules during the day, and maintain accurate weekly logs for no-shows and double bookings.
Greet patients and ensure new patients complete required paperwork; verify and accurately enter details including date of birth, Social Security number, address, and insurance information.
Scan patient paperwork into the EHR system.
Verify insurance coverage at each visit and update patient records when contact or other information changes.
Ensure HMO patients have a valid referral before being seen.
Create and update patient EHR charts.
Collect and distribute incoming faxes, mail, and deliveries.
Keep the waiting room neat.
Ensure phones are on service, inform the answering service who is on call, and lock all doors.