Medical Receptionist - Waltham, MA - 6:30am - 2:30pm

IVI America • Waltham, MA

7h • Onsite

About The Position

Boston IVF is a leading fertility center with a mission to provide innovative treatments and compassionate care for successful pregnancies. They are seeking a receptionist to join their growing team in Waltham, MA. The receptionist is crucial in ensuring an exceptional patient experience by managing phone calls, scheduling appointments, responding to inquiries, and welcoming patients. This role involves close collaboration with the multidisciplinary team to resolve issues and maintain a positive practice image.

Requirements

• High School Diploma or GED required
• Minimum of 1 year experience as a medical office receptionist
• Minimum of 3 years customer service experience
• Strong computer proficiency
• Excellent listening, communication, and interpersonal skills
• Ability to work independently and exercise sound judgment
• Comfort working in a fast-paced, high-standard, and occasionally stressful environment

Nice To Haves

• Associate degree preferred

Responsibilities

• Welcome and greet patients and visitors in a professional and compassionate manner
• Answer and route patient phone calls
• Maintain a calm, composed, and professional demeanor
• Anticipate patient needs and anxieties; provide clear and supportive responses to questions
• Schedule patient appointments in accordance with physician templates
• Identify scheduling conflicts and recommend appropriate solutions
• Maintain accurate patient records, including demographic, financial, and insurance information
• Collect co-pays and patient payments
• Coordinate patient care in collaboration with nursing staff
• Partner with the Finance Department to ensure reimbursement and insurance information is complete
• Appointment confirmations and patient charting

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off and 8+ Paid Holidays
• Company-paid Life Insurance, Long-Term Disability, and AD&D
• Flexible Spending Accounts
• Employee Assistance Program
• 401(k) Retirement Plan
• Optional benefits including Short-Term Disability, Life Insurance, and AD&D buy-up plans, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED