Bilingual Medical Receptionist

Momentum Spine and Joint•Irving, TX

3h•Onsite

About The Position

Momentum Spine and Joint is looking for a Medical Receptionist to join their team. The role involves greeting patients, scheduling appointments, performing clerical duties, managing insurance and billing, and providing medical procedural support. The Medical Receptionist must exhibit professionalism at all times while answering inquiries and providing information to the general public, visitors, patients, and other interested parties regarding activities conducted at the establishment and the location of departments, offices, and employees within the organization. This role supports medical staff by completing administrative requirements as assigned.

Requirements

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
Knowledge of computer and relevant software applications

Nice To Haves

Bilingual

Responsibilities

Demonstrates Customer Service Standards (smiles and makes eye contact, greets each patient and visitor, seeks out patient and visitor contact, displays appropriate body language at all times, take 5 minutes each day to go above and beyond for one patient or visitor, honor diversity and thanks each customer/patient)
Greet patients as they arrive at the facility and provide them with appropriate information
Assist patients to complete all necessary forms and documentation
Ensure completeness and accuracy of patients’ forms and logs all demographics in EMR system
Update patients’ information into database
Move patients through appointments as scheduled. Keep patient appointments on schedule by notifying provider of patient’s arrival
Respond and comply to requests for information including sending faxes and e-mails
Answer telephone and deal with inquiries
Transfer calls as required
Direct calls and messages to appropriate medical office staff
Maintains patient accounts by obtaining, recording, and updating personal and financial information into e-clinical
Obtains revenue by recording and updating financial information, recording and collecting patient charges
Call patients and remind them of their appointments
Keeps patients’ family’s informed of patient status
Schedule and reschedule patients’ appointments
Update appointment calendars
Creates and labels appropriate charts for patient’s
Manage filing and record keeping activities
Report statistics as required
Coordinates mail flow in and out of office
Maintain stock of forms and office supplies
Ensure reception area is well maintained, neat and clean, including the magazines
Uses downtime efficiently, aware of team members workload and constantly offers assistance and responds positively to requests for assistance from other team members
Protects patient and family privacy rights and maintains confidentiality of patient records in accordance to policy and procedure and HIPAA requirements
Adheres to the company standards of business conduct
Performs other duties as assigned