Medical Receptionist

American Family Care Arvada•Arvada, CO

16h•Onsite

About The Position

The Occupational Medicine Patient Services Representative provides efficient, accurate, and professional front-office support for occupational medicine services at the Arvada, Thornton, and Lakewood clinic locations. The role is a key point of contact for patients, employers, and clinical staff, supporting a positive patient experience and timely delivery of occupational health services. Travel between designated clinics is required as needed. The position supports patient registration and check-in/check-out, insurance verification, payment collection, employer and workers’ compensation information processing, medical record maintenance, and patient-flow coordination. Duties also include preparing clinics for daily operations, processing occupational medicine visits and related documentation, communicating with employers and other representatives, balancing daily transactions, completing closing procedures, and protecting confidential information. The employee must adapt to varying workflows and maintain consistent service standards across locations. The position works directly with a franchised business location. Specific duties, benefits, and employment policies may vary by franchise. Compensation is $21.00–$25.00 per hour.

Requirements

High school diploma or equivalent.
Basic computer proficiency, including Microsoft Office and electronic medical records or practice management systems.
Strong attention to detail and ability to accurately process patient information, employer documentation, and financial transactions.
Excellent customer service, communication, organizational, and interpersonal skills.
Clear, professional telephone communication and ability to interact effectively with patients, employers, and clinical team members.
Ability to manage multiple priorities in a fast-paced clinical environment while maintaining accuracy and professionalism.
Commitment to patient confidentiality and proper handling of sensitive medical and employment information.
Reliable transportation and ability to travel between the Arvada, Thornton, and Lakewood clinic locations as required.
Professional appearance, dependability, flexibility, and a positive, team-oriented attitude.

Nice To Haves

Previous medical clerical, medical receptionist, patient registration, or healthcare customer service experience.
Experience in occupational medicine, workers’ compensation, employee health, or employer-sponsored healthcare services.

Responsibilities

Prepare clinic areas for daily operations, open required computer systems and applications, and prepare registration packets and occupational medicine documentation.
Greet patients, employers, employees, and visitors with professional, courteous customer service.
Register patients and verify identification, insurance coverage, employer information, and authorization or billing details.
Process occupational medicine visits, including workers’ compensation appointments, work-related injury evaluations, employment physicals, drug and alcohol testing, and other employer-directed services.
Obtain and maintain patient consent forms, employer authorizations, medical histories, and other occupational health paperwork.
Coordinate patient check-in and check-out to support efficient patient flow and timely access to services.
Verify and update patient demographics, employer information, insurance details, and medical records.
Determine, collect, and process patient payments when applicable; assist with billing questions, payment discrepancies, and account follow-up.
Communicate with employers, insurance representatives, adjusters, and clinical staff about registration requirements, appointment coordination, and documentation needs, following privacy and authorization guidelines.
Assist with follow-up appointment scheduling, referrals, and medical documentation requests in accordance with established procedures and privacy requirements.
Route occupational medicine paperwork and records to appropriate clinical staff or authorized recipients in a timely manner.
Balance daily patient charges and payments, including cash, checks, and credit card transactions, against system reports.
Complete daily closing procedures, prepare required documentation, submit reports, and secure financial assets according to cash-handling procedures.
Maintain organized, complete, and accurate patient records while protecting confidential medical and employment-related information.
Travel between the Arvada, Thornton, and Lakewood clinic locations as needed to support staffing, patient services, and daily operations.
Adapt to varying clinic workflows and operational needs while maintaining consistent service standards across locations.
Follow organizational policies, occupational health procedures, confidentiality requirements, and applicable regulatory guidelines.
Perform other duties and responsibilities as assigned.