Medical Receptionist

Valley Medical Group • Florence, MA

6d • Onsite

About The Position

Valley Medical Group, a provider-owned, multi-specialty group serving over 55,000 patients across four locations in the Pioneer Valley, is seeking a Medical Receptionist to join their Family Practice team at the Northampton Health Center. This role is ideal for someone seeking a dynamic environment. The position involves managing phone and portal communications, including answering and directing calls, documenting messages, queueing medications, and relaying messages from Providers to patients. Additionally, the Medical Receptionist will handle reception in-boxes and portal messages, responding to inquiries and scheduling appointments.

Requirements

• High school degree or GED
• 2 or more years of customer service experience
• Ability to multitask and prioritize

Nice To Haves

• Experience as a medical receptionist or other front office experience preferred
• Experience working in an electronic medical record (EMR)
• Experience with multiline phones

Responsibilities

• Answer and direct phone calls
• Patient check in: obtain demographic information, insurance verification, collect payments, provide necessary forms
• Patient check out: schedule follow-up appointments
• Document all interactions in the Electronic Medical Record (EMR)

Benefits

• Medical, Dental & Vision Plans
• 401(k) Plan with Company Match
• Health Savings Account & Flexible Spending Account
• Generous Paid Time Off
• 7 Paid Holidays
• Company-Paid Long-Term Disability Insurance
• Company-Paid Life Insurance
• Voluntary Life, Accident and Critical Illness Insurance Options
• Company Wellness Program
• Employee Assistance Program
• Free On-Site Parking

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED