Medical Receptionist (Float Role)

EPIC Health System•Southfield, MI

12d•Hybrid

About The Position

Create Unforgettable First Impressions at EPIC Health. At EPIC Health, we believe every patient interaction starts with you. As a Float Medical Receptionist, you’ll be the welcoming face that sets the tone for an exceptional healthcare experience. Your role is vital in creating a positive, patient-centered atmosphere while ensuring the smooth operation of our front desk. If you’re organized, tech-savvy, and committed to delivering unmatched service, we’d love to have you on our team.

Requirements

At least 2 year in a customer service role.
Strong verbal communication abilities.
Proficiency with computers and technology or the ability to quickly learn.
Exceptional organizational and multitasking skills.
Will be required to travel between offices as needed for support.
Background checks are required for this role.

Nice To Haves

Previous experience in a medical office setting.

Responsibilities

Greet patients warmly, creating a sense of value and community.
Guide patients through check-in processes, including assisting with virtual tablets and addressing any questions or concerns.
Ensure a seamless guest flow by communicating effectively about walk-ins, schedule changes, or patient needs.
Troubleshoot patient issues and escalate concerns to the appropriate team members, such as the office manager, physician, or billing department.
Perform all opening and closing tasks for the front desk and lobby, including: Printing patient demographics and schedules. Filing necessary paperwork. Maintaining a clean and organized lobby area.
Manually check in patients unable to use virtual systems, ensuring everyone feels supported.
Communicate efficiently with team members to provide updates on patient arrivals, delays, or other on-site needs.
Foster an atmosphere of teamwork, contributing to the overall success of the office.