Medical Receptionist - Cardiology

Trinity Health•Washington, IA

1d•Onsite

About The Position

Trinity Health Of New England Medical Group is looking for a Medical Receptionist / Business Services Rep to join our Cardiology team located in Waterbury. The Business Services Representative works in the Cardiology call center and handles incoming and outgoing calls, primarily serving as the first point of contact for patients. They provide information, schedule appointments, and address inquiries related to medical services, insurance, and other healthcare-related matters. They also manage administrative tasks like data entry and documentation, ensuring accurate and compliant communication.

Requirements

High school diploma or equivalent
Excellent keyboard skills.
Proficiency in a Windows based computer environment and Microsoft Office products.
Accuracy and dependability required.

Nice To Haves

Experience within a medical office or billing department preferred.
Knowledge of patient billing and medical terminology preferred

Responsibilities

Answering inbound calls: Addressing patient questions, scheduling appointments, and resolving issues.
Making outbound calls: Providing reminders, following up on appointments, and offering support.
Providing patient information: Explaining medical services, insurance coverage, and other relevant details.
Scheduling and managing appointments: Ensuring efficient patient flow and accurate appointment scheduling.
Handling administrative tasks: Entering data, maintaining records, and updating patient files.
Resolving patient inquiries: Addressing concerns related to billing, claims, and other healthcare issues.
Adhering to protocols and guidelines: Following scripts and procedures to ensure accurate and compliant communication.
Collaborating with other healthcare professionals: Facilitating communication between patients, doctors, and other healthcare staff.