Refugee Health Clinic Medical Receptionist

Centre for Family Medicine FHT•Kitchener, ON

3d•Onsite

About The Position

The Centre for Family Medicine FHT (CFFM FHT) is seeking a permanent full-time Medical Receptionist for the CFFM Refugee Health Clinic (CFFM-RHC) and Other FHT Programming. The CFFM-RHC collaborates with the Reception House to address the initial healthcare needs of government-assisted refugees (GARs) settling in Waterloo Region. The clinic provides primary care to GARs for 18 months post-arrival, assisting them in connecting with local family doctors once medically stable. The clinic currently operates four days a week, with specific focuses on patient intakes, episodic care, health promotion, and chronic disease management. Support for other FHT programs may be required on an as-needed basis. This role is crucial for supporting the medical team working with newcomer refugees, requiring excellent communication skills and coordination with staff from Reception House Waterloo Region and interpreters from the Kitchener-Waterloo Multicultural Center.

Requirements

Post-secondary education, preferably related to health (an asset)
Minimum 2 years of experience in an administrative position within a healthcare organization, preferably primary care
EMR experience, preferably Practice Solutions
Excellent information technology skills, including working knowledge of Windows and Microsoft Office 365 (Excel)
Experience working with a patient/client database system for booking, billing, scheduling, and retrieving information (Practice Solutions experience preferred)
Excellent communication skills (written, verbal, and interpersonal)
Ability to multitask, prioritize, and manage time effectively to optimize productivity and meet critical deadlines with specific attention to detail in a fast-paced environment
Strong self-starter, able to effectively prioritize key tasks and deliverables with limited day-to-day direction, and is a solution-oriented thinker
Demonstrated ability to work collaboratively and take direction from healthcare professionals
Proven ability to maintain confidential information regarding patients, healthcare providers, employees, business operations, and team information
Comfort and experience working with non-English speaking populations, or through an interpreter
Conscientious, flexible, and adaptable

Nice To Haves

Additional languages are an asset (e.g., Arabic, Dari, Farsi)

Responsibilities

Organize and maintain paperwork flow and process
Scan all medical reports and forms into EMR after ensuring completion with appropriate consents and signatures, and message the appropriate provider(s)
Answer phones and emails from patients and case managers, process requests for appointments, and book accordingly
Communicate with patients as required, utilizing appropriate language lines, in-person interpreters, or referred appointments
Document and maintain clear records in the EMR for all communication with patients, specialist offices, and community partners
Manage messages within PSS to track appointments and referrals
Maintain updated patient demographics by obtaining, recording, and revising personal information
Provide administrative support to the team as needed, including faxing and mailing
Assist with discharge documentation and sharing
Ensure interpretation is arranged as needed