Medical Receptionist

Golden State Dermatology • San Ramon, CA

1d • Onsite

About The Position

As a Medical Receptionist at Golden State Dermatology, you'll play a pivotal role in ensuring the smooth operation of our front desk and providing exceptional service to our patients. Your day will involve warmly welcoming patients, assisting with check-in and check-out procedures, verifying patients' insurance coverage and eligibility, handling phone inquiries, and maintaining patient records. Managing the appointment schedule will be an important aspect of your day. This includes auditing for future appointments, confirming attendance, and collecting necessary information before the appointment (such as insurance details and intake questions). In case of any schedule openings, you will contact patients on waiting lists or with future appointments to offer earlier slots, with a focus on filling the soonest available appointments for providers with open slots. Providing product education to patients and staff, and selling skincare products that are available for purchase. This role will involve a significant amount of multitasking and task management to ensure that all responsibilities are completed promptly. The Practice Manager may assign additional job duties based on the practice's needs. Above all, you'll strive to provide exceptional service to our patients, making them feel welcome, comfortable, and well-cared for during their visit. Your attention to detail, compassionate approach, and dedication to patient satisfaction will contribute to the overall success of our clinic.

Requirements

• Customer service skills or a patient-centered mindset
• Previous Dermatology, healthcare, or aesthetics experience
• Knowledgeable with insurance carriers (i.e., Medicare, commercial, HMO)
• eClinicalWorks, EMA, or other EMR software

Responsibilities

• Warmly welcoming patients
• Assisting with check-in and check-out procedures
• Verifying patients' insurance coverage and eligibility
• Handling phone inquiries
• Maintaining patient records
• Managing the appointment schedule (auditing for future appointments, confirming attendance, collecting necessary information)
• Contacting patients on waiting lists or with future appointments to offer earlier slots
• Providing product education to patients and staff
• Selling skincare products
• Multitasking and task management to ensure responsibilities are completed promptly
• Performing additional job duties as assigned by the Practice Manager

Benefits

• 40% off products and procedures
• Ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability
• Company paid life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts
• Commuter benefits
• Employee Assistance Program (EAP) counseling
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets
• Accrued PTO from the first day of employment
• 9 paid holidays (for employees working over 20 hours in a pay period)
• Pet insurance

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees