Medical Receptionist - Lexington, KY
About The Position
The Medical Receptionist provides administrative support at Marathon Health centers and is responsible for front-office reception and general departmental support. The role answers calls and greets visitors, assists with appointments and calendars, prepares professional correspondence and documents, processes mail and packages, maintains supplies, and collects and reconciles payments. The receptionist supports patients and providers by scheduling appointments, keeping visits on schedule, maintaining patient records and accounts, and assisting with insurance and referral paperwork. The role may also support Medical Assistants with electronic medical record data entry and scanning or uploading forms. Patient confidentiality and compliance with HIPAA regulations and protocols are essential.
Requirements
- High school diploma or GED.
- One to three years of related professional experience in a medical office environment, or an equivalent combination of education and experience.
- Proficiency using an electronic medical record system.
- Strong technical expertise with Microsoft Teams and Microsoft 365, including Word, Excel, Outlook, and PowerPoint.
- Excellent written and oral communication skills.
- Exceptional customer service skills and ability to promote teamwork.
- Ability to build and maintain trusting relationships through integrity and commitment.
- Excellent time management skills, including multitasking, prioritizing work, executing plans, and meeting deadlines.
- Flexibility and adaptability to manage competing priorities in a fast-paced, evolving workplace.
- Ability to work successfully with teammates, stakeholders, clients, vendors, and guests.
- Excellent organizational skills and meticulous attention to detail.
- Strong critical thinking and creative, effective problem-solving skills.
- Ability to maintain confidential documents and communications and exercise judgment and discretion.
Nice To Haves
- Associate degree in healthcare or a related field.
Responsibilities
- Answer incoming calls, validate member status, respond to emails and other electronic messages, answer questions, and refer questions to medical staff as appropriate.
- Assist with form completion and refer difficult questions to medical staff.
- Greet patients and visitors in person and by telephone.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and room utilization.
- Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Anticipate patients’ anxieties, provide comfort, and answer questions.
- File and retrieve patient records to ensure treatment information is available to providers.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Collect co-payments where applicable; reconcile credit cards and cash, tally the cash drawer, and prepare deposits.
- Complete prior authorization paperwork, fax referral communications, or perform similar administrative duties as needed.
- Keep the front reception area clean and professional in appearance.
- Stock and restock office equipment and coordinate incoming and outgoing deliveries as needed.
- Assist Medical Assistants with electronic medical record data entry, including entering patient information and scanning or uploading forms as needed.
- Protect patient and record confidentiality and follow HIPAA regulations and protocols.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
