Medical Receptionist

Spero Health • Cincinnati, OH

1d

About The Position

Spero Health is seeking a Medical Receptionist to join its team in Cincinnati. The role supports the organization’s mission of “Saving Lives, Instilling Hope and Restoring Relationships” by working with an integrated team serving patients receiving counseling, case management, and medically assisted treatment. Spero Health’s approach is based on treating the whole person through integrated care.

The Medical Receptionist provides patient-facing administrative support, including managing arrivals, appointments, insurance and financial matters, patient records, calls, and office organization. The position also participates in team meetings and cross-training for lab-related responsibilities as appropriate.

Requirements

• High school diploma required.
• At least 1 year of experience in a fast-paced medical office environment required.

Nice To Haves

• Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• 1–3 years of experience in customer service, behavioral health, and/or healthcare facilities preferred.

Responsibilities

• Provide customer service, compassion, and empathy to patients.
• Handle patient arrivals and confirm or update demographic and insurance information at each visit.
• Manage provider scheduling and make timely, accurate adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities.
• Distribute required patient forms and handbooks, verify their accuracy, and scan and file documents in the EMR.
• Process collections and co-payments and facilitate payment plans.
• Discuss and clarify patient financial responsibilities and insurance status.
• Maintain a professional office environment, including general upkeep and organization.
• Handle inbound and outbound calls with excellent phone etiquette, including appointment reminders and patient re-engagement efforts.
• Handle medication destruction and logging tasks.
• Participate in daily huddles and team meetings.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Benefits

• Medical, dental, and health savings account.
• Vision, life, and disability insurance, 100% company paid.
• Generous paid time off and paid holidays.
• 401(k) retirement program with company match.
• Wellness programs, including fitness reimbursement and smoking cessation.
• Employee Assistance Program (EAP).
• Discounts via Tickets at Work.
• Loan forgiveness program access for clinicians through Spero Health’s STAR-approved organization status.
• Opportunities for career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED