Medical Receptionist

Summit Health CityMD•Riverdale, NY

About The Position

The Medical Receptionist welcomes and directs visitors, patients, and families; supports an efficient registration and patient-flow process; answers and routes telephone calls; and provides courteous customer service. The role handles patient payments and daily reconciliation, insurance verification and account updates, appointment scheduling and confirmations, diagnostic-test and procedure orders, referrals, and coordination with patient-care resources and clinical staff on pre-authorizations. It also performs general clerical work, follows downtime procedures, communicates issues to the Office Supervisor or Manager, and may cover other staff or office locations as needed.

Requirements

High school diploma or GED.
Ability to communicate in English orally and in writing.
Excellent customer service skills.
Ability to organize and perform multiple tasks in a timely manner.
Basic proficiency in computer use.
Ability to commute to satellite offices as needed.

Nice To Haves

Associate degree.
Previous PSR experience.
Knowledge of medical office procedures and terminology.
Experience with standard office technology in a Windows-based environment.
Experience with EHR, Practice Management System, and Departmental/Ancillary Systems.

Responsibilities

Greet visitors, patients, and families professionally and direct them appropriately.
Maintain efficient patient flow through registration and provide excellent customer service.
Answer and direct telephone calls, take accurate messages, and use appropriate phone etiquette.
Inform patients about physician schedule delays and assist with their comfort while they wait.
Post self-pay charges, collect payments, provide receipts, and reconcile daily payments and billing slips against the schedule.
Open and close batches, reconcile collections, prepare deposits, and document corrections.
Scan insurance cards, perform online insurance verifications, and update patient accounts, demographics, insurance details, HIPAA forms, and financial waivers.
Schedule appointments according to department guidelines, use waitlists when applicable, confirm future appointments as needed, and review eligibility and phone reports.
Schedule and enter orders for diagnostic tests and procedures using appropriate workflows.
Coordinate with Patient Care Resources and clinical staff to support timely pre-authorizations.
Complete referrals according to departmental guidelines and enter them into the appropriate system.
Communicate problems, concerns, and issues promptly and appropriately to the Office Supervisor or Manager.
Perform clerical duties such as faxing, photocopying, scanning, filing, and mailing.
Adapt to different work schedules and cover for other staff, including at other office locations, when requested.
Follow downtime procedures and perform other duties as required.
Commute to satellite offices as needed.