Medical Receptionist
About The Position
This Variable Staffing Pool (VSP)/as-needed position provides coverage when scheduled receptionists are out of office or when it provides additional front desk support. Center needs may vary work hours, and we do not guarantee shifts. The Medical Receptionist - VSP supports CenterWell medical offices by delivering exceptional front-desk service on a flexible, as-needed basis. You will welcome patients, answer incoming calls, schedule appointments, and assist with a variety of administrative responsibilities to help ensure smooth daily clinic operations. The Medical Receptionist - VSP welcomes patients and offers administrative support within a physician practice or center.
Requirements
- High School Diploma or GED
- 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
- Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Nice To Haves
- Value-based care model experience
- Knowledge of Medical Terminology
- Experience with EMR Systems (Electronic Medical Records)
- Bilingual in English and Spanish
Responsibilities
- Greet Patients: Welcome patients and visitors, both in person and over the phone.
- Schedule Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to increase schedules.
- Patient Records: Maintain patient records, ensuring accuracy. Work in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
- Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
- Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
- Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
- Administrative Support: Help with other administrative tasks, such as ordering supplies, managing office inventory, and sending courier packages.
Benefits
- paid time off
- 401(k) retirement savings plan
- employee assistance program
- business travel and accident
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
