Medical Receptionist Team Lead III, Gastroenterology
About The Position
Park Nicollet Hospital is looking to hire a Medical Receptionist Team Lead to join our Gastroenterology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Provides support to the department/site ensuring quality service through timely and courteous assistance. Provides service support to patients who request our care. Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals. Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals. Responsible for assisting staff with daily operations and developmental learning/training. Assist supervisor and or manager with gathering performance feedback and performance measures.
Requirements
- Computer skills
- Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
- Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.
Nice To Haves
- 2 years of patient scheduling experience
- Frontline and/or Call Center experience
- Previous leadership experience
- Strong verbal communication, human relations sensitivity, listening and telephone etiquette skills.
- Medical terminology knowledge desirable
- Accurate keyboarding skills
- Possess the ability to promote and maintain good patient relations and patient confidentiality.
- Ability to lead staff in a respectful and supportive manner that fosters a positive and success team environment.
- Enjoys working with numbers and measures that support the service goals.
Responsibilities
- Lead the Frontline and/or Call Center daily operations by matching staffing needs to the phone processes and measures tied to operational service goals.
- Functions as a part of an organizational Frontline and/or Call Center Team to assure continual quality improvements are in place to meet service goals.
- Responsible for assisting staff with daily operations and developmental learning/training.
- Assist supervisor and or manager with gathering performance feedback and performance measures.
Benefits
- medical insurance
- dental insurance
- a retirement program
- time away from work
- insurance options
- tuition reimbursement
- an employee assistance program
- onsite clinic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
